Policy

Warranty and other responsibilities

Our business acts under the rules of the Fair Trading Act.  Further warranty cover can be negotiated.

Post-sale service

We can even look after your after-sales warranty claims. Just talk to us about your needs and we will sort it out. Extra charges may apply according to your requirements.

Payment terms

For international supplies, payment for goods is normally 30%-50% upfront for deposit and balance (plus any other charges occurred during the manufacture period, e.g. inspection) against producing of Bill of Lading copy.

For daily deal sites, 60% of payment for goods need to be paid before dispatch. Once we provide the track number, the balance need to be cleared. In some cases, the site need 20% as a customer service Retention fee for several weeks. This is basically a case by case issue.

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